FAQs

How fast do you ship?

  • Your Toy Mart ships all in-stock orders within 24 hours of receipt (Sundays and Federal Holidays excluded)

How is my order shipped?

  • Your Toy Mart ships 99% of orders using the U.S. Postal Service in secure packaging.  All United States destination orders are shipped via First Class or Priority Mail (with tracking numbers) depending upon weight.  All international orders are shipped via USPS Priority International Mail which includes door-to-door tracking and insurance.

When will I receive my order?

  • The Postal Service averages 2-6 business days for delivery depending upon US destination.  International orders may take longer depending upon customs clearance and individual country mail delivery service(s).

What are your shipping charges?

  • Your Toy Mart offers one-rate, flat rate shipping charges per order.  Therefore, you can load up your shopping cart and be confident that no matter how many products you purchase, the shipping will be the same.
  • United States Orders = There is NO CHARGE for shipping on US destination orders (including APO/FPO) shipped via First Class Mail.  We offer upgraded/expedited shipping options beginning at $7.95 depending upon destination.  
  • International Orders = Your Toy Mart ships all international destination orders using USPS Priority International Mail.  Charges begin at $26.50 and vary depending upon destination country of delivery. PLEASE NOTE:  International shipments automatically include door-to-door tracking and insurance.

What methods of payment do you accept?

  • Your Toy Mart is pleased to provide you with several ways to pay for your order:
    1. Pay with Amazon - That's right! You can now checkout using your Amazon credentials on our secure platform and pay with your Amazon payment methods
    2. Paypal - You can submit your secure Paypal payment directly via our checkout platform
    3. Visa, Mastercard, Discover, American Express
    4. Apple Pay

Do you accept returns / exchanges?

  • Your Toy Mart would be happy to accept your return of unopened product for refund or exchange.  Simply send us an email at:  warehouse@yourtoymart.com  with your original order number and we'll send you back a Return Authorization email as quickly as possible.  Returns must be in re-sellable, new condition to obtain full refund.

Do you have an email signup to receive coupons and sale offers?

  • Your Toy Mart would be happy to include your email address in our campaign list.  Visit our homepage (www.YourToyMart.com) and see the upper left corner for the link.

Do you have a Facebook page?

  • Your Toy Mart has a Facebook page:  http://www.Facebook.com/YourToyMart
  • Metal Earth Models has a Facebook page:  http://www.Facebook.com/YourToyMart

SHOW OFF YOUR SKILLS AND POST PICTURES OF YOUR FINISHED METAL EARTH AND ICONX MODELS, DIAMOND BLOCKS, or PERFECT PETZZZ.

POST PICTURES RIGHT ON OUR FACEBOOK PAGE AND WE MIGHT JUST ADD YOUR TALENTS TO OUR WEBSITE! 

 

 If you really need further help that our FAQs or Facebook page cannot answer, here's some more contact options:

1.  email us at:  esales@yourtoymart.com with your question, order number (if applicable) and as many details as possible and we'll get back with you.

2.  phone us at:  888-316-9790 -- if you get a voice message, leave one for us with all the good details you can, and one of our staff will get back with you!

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